Reference

How j10ce Handles Your Personal Information

Your account information and payment data are handled with care at j10ce. This policy explains what we collect, how we use it, and what you can do about it — with access depending on your local law and eligible regions.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and correct dataClear data retention terms

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review, correct, or delete your account data, our support team handles privacy requests directly. Send your request through any of the channels below and we will respond within the timeframe required by applicable rules. Include your registered mobile number or email so we can locate your account.

Team online

Live Chat

Open the chat widget from your account dashboard to raise a privacy request during support hours.

Email Support

Send privacy requests to our support email address, found in your account settings under Help.

Account Settings

Some data corrections, like your contact number or preferred payment method, can be updated directly in your account settings.

What We Collect and Why We Use It

j10ce Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with j10ce, we collect the details you provide during registration — your name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. We use this information to process your deposits and withdrawals, verify your account,

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and keep your transactions secure. Your bKash or Nagad mobile number, for example, is stored so we can match incoming transfers to your account accurately. We do not sell your personal data to third parties. We may share limited information with payment processors and fraud-prevention services
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strictly to complete your transactions. Cookies and session data help us keep your account active across devices, so your lobby picks up where you left off. Data retention follows applicable law — we keep records for as long as required to meet legal and financial obligations.
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If you close your account, we retain only what regulation requires and delete the rest on the applicable schedule. Your eligibility to use j10ce depends on local law and eligible regions, and the data practices described here apply within those boundaries.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

j10ce applies standard security practices across your account and payment data. SSL encryption covers all data in transit between your device and our servers, so your bKash PIN or Nagad transfer details are never exposed in plain text. Account access is protected by OTP verification — each login to an unrecognised device triggers a one-time code sent to your registered mobile number. We review access logs routinely and flag unusual login patterns for manual review. If you believe your account data has been misused, contact support and we will investigate.

SSL Encryption

All data passing between your device and j10ce travels over SSL. This covers login, deposits, and withdrawal requests without exception.

OTP Login Verification

New device logins require a one-time code sent to your registered number, adding a second layer before account access is granted.

Data Retention Schedule

We keep your account and transaction records only as long as financial and legal obligations require. You can request a summary of what we hold.

Access and Correction Requests

You can request a copy of your stored data or ask us to correct inaccurate details. Submit the request via live chat or support email.

Your Questions About This Privacy Policy

Below are questions we hear often about data, account privacy, and your rights at j10ce. If your question is not covered here, reach out through live chat or the support email in your account settings.

We collect your name, contact details, registered mobile number, and the payment method you use — bKash, Nagad, or Rocket. We also log transaction records for account verification.

Only with the payment processor handling your transfer. We do not sell or pass your mobile wallet details to marketers or unrelated third parties.

We retain data for as long as applicable financial and legal regulations require. Once those obligations are met, we delete the data on a set schedule.

Yes. Contact support via live chat or the email address in your account settings. We will provide a summary of your stored data within the required response period.

Some fields — like your contact number or preferred payment method — can be updated directly in account settings. For other corrections, contact our support team.

We delete your personal data on the applicable schedule after account closure. Records required by financial or legal regulation are retained only for as long as those rules specify.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appj10ce App InfobKash Fastpay

How j10ce Handles Your Personal Information

Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Account Data

Your Questions About This Privacy Policy

01 What personal data does j10ce collect when I open an account?

02 Does j10ce share my bKash or Nagad details with anyone?

03 How long does j10ce keep my account data?

04 Can I request a copy of the data j10ce holds on me?

05 How do I correct wrong information in my account?

06 What happens to my data if I close my account?

Privacy Policy

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